What makes a good organisation great?

Often, businesses that are focused on generating profits are more concerned about their bottom line than their staff. They feel that demanding more and investing less in their workforce is the best way to achieve a financially successful business. Quite often organisations with this focus have a low retention rate, overworked, unmotivated staff and an inefficient workforce. Organisations with overworked staff also have high cases of sickness absence. Within the health and social care sector, I have seen many organisations who have been more focused on cutting costs to increase revenue, therefore expecting staff to do more with less have a significant reduction in the quality of care they provide in some cases leading to an increase of mortalities within their establishments.

There is now a substantial body of research to show that happier motivated staff goes hand in hand with thriving successful businesses.

Working in recruitment has allowed me the pleasure of meeting a number of different characters and personalities. Despite the differences each individual brings to the table, at the end of the day, we all want to receive respect from people with whom we engage and interact. A person’s expectations of interactions in the workplace are very similar to those in their home life.

For example, when people do something for a loved one at home and the loved one shows their appreciation, the individual feels positive about what they have done and is encouraged to do more. Likewise, if staff feel appreciated for the work they deliver, they will naturally go the extra mile to continue delivering. If people feel unappreciated, they become resentful and discouraged.

Having worked with a number of organisations some of the key attributes I have identified in successful businesses include:

  1. Employees with clearly stated objectives – this ensures the employee is aware of their contribution to the organisation and is not left feeling unvalued as they have a sense of purpose.
  2. Regular Feedback – regular and consistent appraisals are essential to the development of staff, allows them to reflect on progress and to identify and celebrate their achievements.
  3. Compassion – organisations who show compassion to their employees, whether it’s by  investing in training to enhance their weaknesses or being flexible to accommodate personal circumstance, goes a long way towards showing you care. If an employee feels their employer has their best interests at heart they are likely to be committed and loyal to that company.
  4. Listening! – This is a big one. Good organisations not only listen to their employees but take into account the feedback received and put it into action to drive improvements. This help the workforce feel that they have a voice in the decisions that are made within the company. Doing just this has a huge impact on productivity of the workforce.
  5. Being open and transparent – It is important to lead by example, by being open and transparent about what is happening within the organisation, staff will be encouraged to be forthcoming and honest about how they feel and any concerns they may have.
  6. Last but not least, I have found that organisations who pay their staff well, offer good benefits and share their profits with their employees have happier, more committed staff and are more successful than those that don’t.

Over the last few years, I have worked with a significantly large portfolio of clients and can honestly say that the majority of the most successful organisations put their employees at the heart of what they do. Moving forward, organisations that are flexible, committed and compassionate to their workforce will receive commitment, motivation and loyalty in return.

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